Support

Digital Video Recorders, RASplus and HDPlayer Software:

Installation & Configuration:
Time Settings: Configuring the DVR time setting
Zoom Camera Settings: Custom Settings and Factory Defaults
Video Switcher: Installation of the Video Switcher
Installation of the DVR Heater: Wiring diagram and instructions for installing the DVR heater
IP Set-up Options: Tips on connecting the RoadRunner  to a laptop or a LAN network
Email Notification Setup: Configuring the RoadRunner DVR to send email notification based on events, camera obstructions, etc. 

Basic Operation:
Saving / Printing the Event Log: How to view, save and / or print the Event Log from the RAS.
Choosing the Correct Camera Lens: Tips on determining the correct lens type based on field and angle of view
Saving Video Directly to Disk: Using DLA Software, you can now easily save video directly to a CD or DVR 

Troubleshooting:
Microsoft® Windows Vista™ Hard Disk Drive Detection Issues: How to connect to an HDD using Windows Vista™.
Playback Display Issues: How to adjust the video format settings to correct Minibank video playback.
MPEG-4 Video Codec: Having difficulties saving an AVI format file? How to determine if the video codec is installed properly.

ViM (Vehicle Information Management) Software:

Email Notification Outside of the Network: How to configure email notifications for a different domain in ViM

RoadRunner DVR (Digital Video Recorder) Manual - MRH Series
RoadRunner DVR (Digital Video Recorder) Manual - MR Series

RoadRunner RASplus (Remote Admin Software PLUS) Manual

RoadRunner HDP (Hard Disk Player) Manual  |  HDP Quick Start Guide to Downloading Video
RoadRunner MRHHDS (MRH Series) Hard Drive Docking Station Manual

ViM (Vehicle Information Management) Software User Guide and Instruction Manual

DVR Under Seat Mounting Bracket Installation Guide
DVR Vertical Mounting Bracket Installation Guide

RASplus Software:

RASplus (Remote Administration Software) PLUS Latest Update: 08/02/2011
License-free Remote Administrative Software PLUS (RASplus) is used for set-up, viewing and downloading video from the RoadRunner MR and MRH series DVR. This latest version includes the following added features:
• New system logs for: No hard disk drive, shutdown high and low voltage, recovery from power failures, low temperature shut down
• Script error fix in Explorer 9 using Windows 7

Previous versions of RAS and RASplus: RASplus (Remote Administration Software) PLUS Updated: 05/11/2011; RASplus (Remote Administration Software) PLUS Updated: 06/23/2010; RASplus (Remote Administration Software) PLUS Updated: 01/19/2010; RAS (Remote Administration Software) Updated: 09/2007


HDPlayer Software:

HDP (Hard Disk Player) Software Latest Update: 08/02/2011
This software is required for viewing and downloading video from a hard drive using the Hard Disk Player. 

Previous version of HDPlayer Software:  HDP (Hard Disk Player) Software Latest Update: 03/25/2010; HDPlayer Patch: 07/12/2010

MPEG-4 Codec
The MPEG-4 video codec is required for viewing and recording .AVI format files. This video codec should automatically install with the RAS and HDP Software, and can be re-installed by selecting the link above.

Instructions for Updating DVR Firmware NOTE: There are several different versions of the RoadRunner DVR, which may require different firmware updates. Please contact technical support at: 888.288.8721 or by email: tech@avt-usa.com if you require assistance.


MRH Series DVR Firmware Update 09/2011

MR Series DVR Firmware Update 09/2011