Click here for Warranty & Return Information

On July 1, 2019, we will begin the relocation of our repair facility. Due to this relocation, repair requests received during July may be delayed in processing and return. Please be sure to notify us of any urgent repairs and we will expedite accordingly. We anticipate any delays in service to be resolved by August 1, 2019. We apologize for any inconvenience this may cause.

Feel free to contact us at support@apollovideo.com if you have any questions, or to request expedited service. All equipment service returns shipped on or after July 10, 2019, should be sent to:

Apollo Video Technology
SRO #________
900 Klein Road
Plano, TX 75074

Equipment Service Request

To return equipment for service, please complete the following form. A representative from the customer support team will email you an SRO (Service Request Order) number and instructions for submitting your repair. You can also email technical support or call 1-888-288-8721 (option 2) for additional assistance.
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